Return Policy
At OneStopAnimeShop, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your order, we're here to help with our straightforward return policy.
Returns Within 30 Days: You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Eligibility for Returns: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, with all tags and labels attached. Certain items, such as personalized items, opened and or used items, and gift cards, are exempt from being returned.
Return Process: To initiate a return, please follow these steps:
- Contact our customer service team at happyfindings4u@gmail.com to request a return authorization.
- Pack the item securely in the original packaging, if possible.
- Ship the item back to us at the address provided by our customer service team.
- Once your return is received and inspected, we will process your refund within 1-2 business days and notify you via email.
Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that it may take some time for your bank or credit card company to process the refund.
Questions or Concerns: If you have any questions or concerns about our return policy, please don't hesitate to contact us. Our friendly customer service team is here to assist you every step of the way.
Thank you for shopping with us! OneStopAnimeShop Team